These have negatively affected a limited set of Adobe forms that are currently available on eFiling, although it should be noted that the forms required for the filing of income tax, VAT and PAYE are fully available on eFiling. It adds: “SARS is aware of the ongoing issues experienced due to the discontinuation of the Flash Player component by Adobe, as well as some recent Internet browser updates. “Of course, some of the technology we use is gradually being replaced as part of this ongoing effort to modernise our systems. All of this resulted in a massive reduction in paper usage, a key concern for the environment, as well as a massive saving in time and costs for the taxpayer and trader. “Over the years, these advances that SARS adopted have resulted in the successful rolling out of eFiling (recently to customs as well), for employers and the SARS MobiApp for cellphones. SARS, however, says for more than two decades now, it has been strategically adopting advances in IT for the benefit of taxpayers and traders, to make it easier for them to comply with their tax and customs obligations and to improve its service levels to them. The issue with the migration from Adobe’s Flash to HTML5 is not the first time that taxpayers have grown frustrated with the tax collector’s technology capacity. “For example, in this replacement project, SARS has given priority to all major taxes with income tax for individuals, companies, trusts, PAYE and VAT already using forms built on HTML5.” “We are in a process of mitigating the risks and ensuring an easy and seamless service for taxpayers to interact with SARS, ie, SARS is busy replacing forms using Adobe Flash with the latest HTML5 technology and SARS has made significant strides. “It is due to this complexity and the need to deliver properly tested and working forms that SARS prioritised the major tax types with the highest volumes, with the rest planned for 2021.”Īs to when the migration began, SARS is unclear, only stating it anticipated “this scenario”, and communicated this to various stakeholders, including practitioners, at the end of last year.
Explaining the cause of delay for the migration, SARS states part of its mandate is to administer many tax and compliance mechanisms, which spawn many submission requirements and interactions that necessitate the capturing and submitting of data through many different forms.Īccording to the revenue service, in addition to the high number of forms that required to be migrated from Adobe Flash to the chosen HTML5 platform, the migration itself is very complex and requires the development, testing and deployment of new forms, which contain many data fields underpinned by thousands of technical, administrative and complex business rules that ensure integrity of data, efficient processing and accurate assessment results.
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